{"id":265,"date":"2024-09-24T13:11:23","date_gmt":"2024-09-24T13:11:23","guid":{"rendered":"http:\/\/localhost:10074\/sikayet-programi\/"},"modified":"2024-09-24T14:54:06","modified_gmt":"2024-09-24T14:54:06","slug":"sikayet-programi","status":"publish","type":"page","link":"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/","title":{"rendered":"\u015eik\u00e2yet program\u0131"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; custom_padding_tablet=&#8221;&#8221; custom_padding_phone=&#8221;0px||||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_row custom_padding_last_edited=&#8221;on|tablet&#8221; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; width=&#8221;90%&#8221; max_width=&#8221;1380px&#8221; custom_padding_tablet=&#8221;0px||0px||false|false&#8221; custom_padding_phone=&#8221;0px||0px||false|false&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221;][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Georgia|600|||||||&#8221; text_text_color=&#8221;#1D2B4D&#8221; text_font_size=&#8221;54px&#8221; text_line_height=&#8221;60px&#8221; width=&#8221;80%&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;on|tablet&#8221; custom_margin=&#8221;||25px||false|false&#8221; custom_margin_tablet=&#8221;||25px||false|false&#8221; custom_margin_phone=&#8221;||15px||false|false&#8221; custom_margin_last_edited=&#8221;on|phone&#8221; hover_enabled=&#8221;0&#8243; text_font_size_tablet=&#8221;38px&#8221; text_font_size_phone=&#8221;26px&#8221; text_font_size_last_edited=&#8221;on|phone&#8221; text_line_height_tablet=&#8221;48px&#8221; text_line_height_phone=&#8221;36px&#8221; text_line_height_last_edited=&#8221;on|phone&#8221; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Ofis \u015fikayet program\u0131<\/p>\n<p>[\/et_pb_text][et_pb_text _builder_version=&#8221;4.27.0&#8243; _module_preset=&#8221;default&#8221; text_font=&#8221;Georgia||||||||&#8221; text_text_color=&#8221;#1D2B4D&#8221; text_font_size=&#8221;16px&#8221; text_line_height=&#8221;26px&#8221; width_tablet=&#8221;100%&#8221; width_phone=&#8221;100%&#8221; width_last_edited=&#8221;off|desktop&#8221; module_alignment=&#8221;left&#8221; custom_margin=&#8221;||25px||false|false&#8221; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; theme_builder_area=&#8221;post_content&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<p>Bu \u00f6rnek ofis \u015fikayet plan\u0131, Avukatl\u0131k Mesle\u011fi Y\u00f6netmeli\u011fi&#8217;nin 6.28. maddesinde d\u00fczenlenmi\u015ftir.<\/p>\n<p><strong>MADDE 1: TANIMLAR<\/strong><\/p>\n<p>Bu ofis \u015fikayet plan\u0131nda a\u015fa\u011f\u0131daki tan\u0131mlar ge\u00e7erli olacakt\u0131r:<\/p>\n<ul>\n<li><strong><em>\u015e\u0130KAYET<\/em><\/strong>M\u00fcvekkil taraf\u0131ndan veya onun ad\u0131na avukata veya onun sorumlulu\u011fu alt\u0131nda \u00e7al\u0131\u015fan ki\u015filere kar\u015f\u0131, bir hizmet s\u00f6zle\u015fmesinin akdi ve icras\u0131, verilen hizmetlerin kalitesi veya \u00fccretin miktar\u0131 ile ilgili olarak, Avukatl\u0131k Kanununun 4. paragraf\u0131nda belirtilen bir \u015fikayet niteli\u011finde olmayan herhangi bir memnuniyetsizli\u011fin yaz\u0131l\u0131 olarak ifade edilmesi;<\/li>\n<li><strong><em>\u015eik\u00e2yet\u00e7i<\/em><\/strong>\u015eik\u00e2yetini bildiren m\u00fc\u015fteri veya temsilcisi;<\/li>\n<li><strong><em>\u015fi\u0307kayet g\u00f6revli\u0307si\u0307<\/em><\/strong>: \u015fikayeti ele almaktan sorumlu avukat;<\/li>\n<\/ul>\n<p><strong>MADDE 2: UYGULAMA KAPSAMI<\/strong><\/p>\n<ol>\n<li>Bu ofis \u015fikayet prosed\u00fcr\u00fc, Tigris Hukuk B\u00fcrosu ile m\u00fcvekkil aras\u0131ndaki her t\u00fcrl\u00fc s\u00f6zle\u015fme i\u00e7in ge\u00e7erlidir. <br \/>2. Avukat D. Aygur, \u015fikayetlerin ofis \u015fikayet prosed\u00fcr\u00fcne uygun olarak ele al\u0131nmas\u0131n\u0131 sa\u011flayacakt\u0131r.<\/li>\n<\/ol>\n<p><strong>MADDE 3: AMA\u00c7LAR<\/strong><\/p>\n<p>Bu ofis \u015fikayet program\u0131n\u0131n amac\u0131<\/p>\n<ol>\n<li>M\u00fc\u015fteri \u015fikayetlerinin makul bir s\u00fcre i\u00e7inde yap\u0131c\u0131 bir \u015fekilde ele al\u0131nmas\u0131 i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131;<\/li>\n<li>M\u00fc\u015fteri \u015fikayetlerinin nedenlerini belirlemek i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131;<\/li>\n<li>\u015eikayetlerin uygun \u015fekilde ele al\u0131nmas\u0131 yoluyla mevcut ili\u015fkilerin s\u00fcrd\u00fcr\u00fclmesi ve geli\u015ftirilmesi;<\/li>\n<li>personeli \u015fikayetlere m\u00fc\u015fteri merkezli yan\u0131t verme konusunda e\u011fitmek;<\/li>\n<li>\u015eikayetlerin ele al\u0131nmas\u0131 ve \u015fikayet analizi yoluyla hizmet kalitesinin art\u0131r\u0131lmas\u0131.<strong> <\/strong><\/li>\n<\/ol>\n<p><strong>MADDE 4: HI\u0307ZMETE BA\u015eLAMA BI\u0307LGI\u0307LERI\u0307<\/strong><\/p>\n<ol>\n<li>Bu ofis \u015fikayet plan\u0131 kamuya a\u00e7\u0131klanm\u0131\u015ft\u0131r.<br \/>\nAvukat, i\u015f akdini imzalamadan \u00f6nce m\u00fcvekkilini, firman\u0131n bir ofis \u015fikayet prosed\u00fcr\u00fc oldu\u011fu ve bunun verilen hizmetler i\u00e7in ge\u00e7erli oldu\u011fu konusunda bilgilendirir. <\/li>\n<li>[in de overeenkomst van opdracht] [via de algemene voorwaarden] Tigris Hukuk B\u00fcrosu, tedavi sonras\u0131nda \u00e7\u00f6z\u00fcmlenmeyen bir \u015fikayetin ba\u011flay\u0131c\u0131 bir karar almak i\u00e7in hangi ba\u011f\u0131ms\u0131z tarafa veya kuruma sunulabilece\u011fini taahh\u00fctnamede belirtmi\u015ftir.<\/li>\n<li>Bu ofis \u015fikayet plan\u0131n\u0131n 1. Maddesinde at\u0131fta bulunulan ve tedaviden sonra \u00e7\u00f6z\u00fclmeyen \u015fikayetler [mahkeme, ba\u011flay\u0131c\u0131 g\u00f6r\u00fc\u015f, tahkim]&#8217;e sunulacakt\u0131r.<\/li>\n<\/ol>\n<p><strong>MADDE 5: I\u0307\u00c7 \u015eI\u0307KAYET PROSED\u00dcR\u00dc<\/strong><\/p>\n<ol>\n<li>E\u011fer bir m\u00fc\u015fteri firmaya bir \u015fik\u00e2yetle ba\u015fvurursa, \u015fik\u00e2yet, \u015fik\u00e2yet sorumlusu olarak g\u00f6rev yapan D. Aygur&#8217;a y\u00f6nlendirilecektir.<\/li>\n<li>\u015eik\u00e2yet g\u00f6revlisi, hakk\u0131nda \u015fik\u00e2yette bulunulan ki\u015fiyi \u015fik\u00e2yetin yap\u0131ld\u0131\u011f\u0131 konusunda bilgilendirecek ve \u015fik\u00e2yet\u00e7iye ve hakk\u0131nda \u015fik\u00e2yette bulunulan ki\u015fiye \u015fik\u00e2yeti a\u00e7\u0131klama f\u0131rsat\u0131 verecektir.<\/li>\n<li>Hakk\u0131nda \u015fikayette bulunulan ki\u015fi, \u015fikayet g\u00f6revlisinin m\u00fcdahalesinden sonra olsun ya da olmas\u0131n, m\u00fc\u015fteriyle birlikte bir \u00e7\u00f6z\u00fcme ula\u015fmaya \u00e7al\u0131\u015f\u0131r.<\/li>\n<li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yeti ald\u0131ktan sonra d\u00f6rt hafta i\u00e7inde \u015fik\u00e2yeti karara ba\u011flayacak veya bu s\u00fcreden herhangi bir sapma olmas\u0131 halinde, \u015fik\u00e2yet sahibine gerek\u00e7elerini bildirerek, \u015fik\u00e2yet hakk\u0131nda g\u00f6r\u00fc\u015f bildirece\u011fi s\u00fcreyi belirtecektir.<\/li>\n<li>\u015eik\u00e2yet g\u00f6revlisi, tavsiyelerle birlikte olsun ya da olmas\u0131n, \u015fik\u00e2yetin esas\u0131na ili\u015fkin g\u00f6r\u00fc\u015f\u00fcn\u00fc \u015fik\u00e2yet\u00e7iye ve aleyhinde \u015fik\u00e2yette bulunulan ki\u015fiye yaz\u0131l\u0131 olarak bildirecektir.<\/li>\n<li>\u015eikayetin tatmin edici bir \u015fekilde ele al\u0131nmas\u0131 halinde, \u015fikayet\u00e7i, \u015fikayet g\u00f6revlisi ve hakk\u0131nda \u015fikayette bulunulan ki\u015fi \u015fikayetin esas\u0131na ili\u015fkin karar\u0131 imzalar.<\/li>\n<\/ol>\n<p><strong>MADDE 6: GI\u0307ZLI\u0307LI\u0307K VE \u015eI\u0307KAYETLERI\u0307N SERBEST\u00c7E ELE ALINMASI  <\/strong><\/p>\n<ol>\n<li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetleri ele al\u0131rken gizlili\u011fe riayet edecektir.<\/li>\n<li>\u015eik\u00e2yet sahibi, \u015fik\u00e2yetin ele al\u0131nmas\u0131yla ilgili masraflar i\u00e7in herhangi bir tazminat \u00f6demekle y\u00fck\u00fcml\u00fc de\u011fildir.<\/li>\n<\/ol>\n<p><strong>MADDE 7: SORUMLULUKLAR<\/strong><\/p>\n<ol>\n<li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetin zaman\u0131nda \u00e7\u00f6z\u00fcme kavu\u015fturulmas\u0131ndan sorumludur.<\/li>\n<li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetin ele al\u0131n\u0131\u015f\u0131 hakk\u0131nda \u015fik\u00e2yet sahibini bilgilendirecektir.<\/li>\n<li>\u015eikayet g\u00f6revlisi \u015fikayet dosyas\u0131n\u0131 muhafaza eder.<strong> <\/strong><\/li>\n<\/ol>\n<p><strong>MADDE 8: \u015eI\u0307KAYET KAYDI<\/strong><\/p>\n<ol>\n<li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yeti \u015fik\u00e2yet konusu ile birlikte kaydedecektir.<\/li>\n<li>Bir \u015fikayet birka\u00e7 konuya ayr\u0131labilir.<\/li>\n<li>\u015eik\u00e2yet g\u00f6revlisi, \u015fik\u00e2yetlerin ele al\u0131n\u0131\u015f\u0131na ili\u015fkin periyodik olarak rapor verir ve yeni \u015fik\u00e2yetlerin \u00f6nlenmesi ve prosed\u00fcrlerin iyile\u015ftirilmesi i\u00e7in tavsiyelerde bulunur.<\/li>\n<\/ol>\n<p>Y\u0131lda en az bir kez, raporlar ve tavsiyeler ofiste tart\u0131\u015f\u0131l\u0131r ve karara sunulur.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Ofis \u015fikayet program\u0131Bu \u00f6rnek ofis \u015fikayet plan\u0131, Avukatl\u0131k Mesle\u011fi Y\u00f6netmeli\u011fi&#8217;nin 6.28. maddesinde d\u00fczenlenmi\u015ftir. MADDE 1: TANIMLAR Bu ofis \u015fikayet plan\u0131nda a\u015fa\u011f\u0131daki tan\u0131mlar ge\u00e7erli olacakt\u0131r: \u015e\u0130KAYETM\u00fcvekkil taraf\u0131ndan veya onun ad\u0131na avukata veya onun sorumlulu\u011fu alt\u0131nda \u00e7al\u0131\u015fan ki\u015filere kar\u015f\u0131, bir hizmet s\u00f6zle\u015fmesinin akdi ve icras\u0131, verilen hizmetlerin kalitesi veya \u00fccretin miktar\u0131 ile ilgili olarak, Avukatl\u0131k Kanununun 4. paragraf\u0131nda belirtilen bir \u015fikayet niteli\u011finde olmayan herhangi bir memnuniyetsizli\u011fin yaz\u0131l\u0131 olarak ifade edilmesi; \u015eik\u00e2yet\u00e7i\u015eik\u00e2yetini bildiren m\u00fc\u015fteri veya temsilcisi; \u015fi\u0307kayet g\u00f6revli\u0307si\u0307: \u015fikayeti ele almaktan sorumlu avukat; MADDE 2: UYGULAMA KAPSAMI Bu ofis \u015fikayet prosed\u00fcr\u00fc, Tigris Hukuk B\u00fcrosu ile m\u00fcvekkil aras\u0131ndaki her t\u00fcrl\u00fc s\u00f6zle\u015fme i\u00e7in ge\u00e7erlidir. 2. Avukat D. Aygur, \u015fikayetlerin ofis \u015fikayet prosed\u00fcr\u00fcne uygun olarak ele al\u0131nmas\u0131n\u0131 sa\u011flayacakt\u0131r. MADDE 3: AMA\u00c7LAR Bu ofis \u015fikayet program\u0131n\u0131n amac\u0131 M\u00fc\u015fteri \u015fikayetlerinin makul bir s\u00fcre i\u00e7inde yap\u0131c\u0131 bir \u015fekilde ele al\u0131nmas\u0131 i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131; M\u00fc\u015fteri \u015fikayetlerinin nedenlerini belirlemek i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131; \u015eikayetlerin uygun \u015fekilde ele al\u0131nmas\u0131 yoluyla mevcut ili\u015fkilerin s\u00fcrd\u00fcr\u00fclmesi ve geli\u015ftirilmesi; personeli \u015fikayetlere m\u00fc\u015fteri merkezli yan\u0131t verme konusunda e\u011fitmek; \u015eikayetlerin ele al\u0131nmas\u0131 ve \u015fikayet analizi yoluyla hizmet kalitesinin art\u0131r\u0131lmas\u0131. MADDE 4: HI\u0307ZMETE BA\u015eLAMA BI\u0307LGI\u0307LERI\u0307 Bu ofis \u015fikayet plan\u0131 kamuya a\u00e7\u0131klanm\u0131\u015ft\u0131r. Avukat, i\u015f akdini imzalamadan \u00f6nce m\u00fcvekkilini, firman\u0131n bir ofis \u015fikayet prosed\u00fcr\u00fc oldu\u011fu ve bunun verilen hizmetler i\u00e7in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-265","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u015eik\u00e2yet program\u0131 - Tigris<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u015eik\u00e2yet program\u0131 - Tigris\" \/>\n<meta property=\"og:description\" content=\"Ofis \u015fikayet program\u0131Bu \u00f6rnek ofis \u015fikayet plan\u0131, Avukatl\u0131k Mesle\u011fi Y\u00f6netmeli\u011fi&#039;nin 6.28. maddesinde d\u00fczenlenmi\u015ftir. MADDE 1: TANIMLAR Bu ofis \u015fikayet plan\u0131nda a\u015fa\u011f\u0131daki tan\u0131mlar ge\u00e7erli olacakt\u0131r: \u015e\u0130KAYETM\u00fcvekkil taraf\u0131ndan veya onun ad\u0131na avukata veya onun sorumlulu\u011fu alt\u0131nda \u00e7al\u0131\u015fan ki\u015filere kar\u015f\u0131, bir hizmet s\u00f6zle\u015fmesinin akdi ve icras\u0131, verilen hizmetlerin kalitesi veya \u00fccretin miktar\u0131 ile ilgili olarak, Avukatl\u0131k Kanununun 4. paragraf\u0131nda belirtilen bir \u015fikayet niteli\u011finde olmayan herhangi bir memnuniyetsizli\u011fin yaz\u0131l\u0131 olarak ifade edilmesi; \u015eik\u00e2yet\u00e7i\u015eik\u00e2yetini bildiren m\u00fc\u015fteri veya temsilcisi; \u015fi\u0307kayet g\u00f6revli\u0307si\u0307: \u015fikayeti ele almaktan sorumlu avukat; MADDE 2: UYGULAMA KAPSAMI Bu ofis \u015fikayet prosed\u00fcr\u00fc, Tigris Hukuk B\u00fcrosu ile m\u00fcvekkil aras\u0131ndaki her t\u00fcrl\u00fc s\u00f6zle\u015fme i\u00e7in ge\u00e7erlidir. 2. Avukat D. Aygur, \u015fikayetlerin ofis \u015fikayet prosed\u00fcr\u00fcne uygun olarak ele al\u0131nmas\u0131n\u0131 sa\u011flayacakt\u0131r. MADDE 3: AMA\u00c7LAR Bu ofis \u015fikayet program\u0131n\u0131n amac\u0131 M\u00fc\u015fteri \u015fikayetlerinin makul bir s\u00fcre i\u00e7inde yap\u0131c\u0131 bir \u015fekilde ele al\u0131nmas\u0131 i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131; M\u00fc\u015fteri \u015fikayetlerinin nedenlerini belirlemek i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131; \u015eikayetlerin uygun \u015fekilde ele al\u0131nmas\u0131 yoluyla mevcut ili\u015fkilerin s\u00fcrd\u00fcr\u00fclmesi ve geli\u015ftirilmesi; personeli \u015fikayetlere m\u00fc\u015fteri merkezli yan\u0131t verme konusunda e\u011fitmek; \u015eikayetlerin ele al\u0131nmas\u0131 ve \u015fikayet analizi yoluyla hizmet kalitesinin art\u0131r\u0131lmas\u0131. MADDE 4: HI\u0307ZMETE BA\u015eLAMA BI\u0307LGI\u0307LERI\u0307 Bu ofis \u015fikayet plan\u0131 kamuya a\u00e7\u0131klanm\u0131\u015ft\u0131r. Avukat, i\u015f akdini imzalamadan \u00f6nce m\u00fcvekkilini, firman\u0131n bir ofis \u015fikayet prosed\u00fcr\u00fc oldu\u011fu ve bunun verilen hizmetler i\u00e7in [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/\" \/>\n<meta property=\"og:site_name\" content=\"Tigris\" \/>\n<meta property=\"article:modified_time\" content=\"2024-09-24T14:54:06+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/\",\"url\":\"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/\",\"name\":\"\u015eik\u00e2yet program\u0131 - Tigris\",\"isPartOf\":{\"@id\":\"https:\/\/advocatenkantoortigris.nl\/tr\/#website\"},\"datePublished\":\"2024-09-24T13:11:23+00:00\",\"dateModified\":\"2024-09-24T14:54:06+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/#breadcrumb\"},\"inLanguage\":\"tr\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/advocatenkantoortigris.nl\/tr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"\u015eik\u00e2yet program\u0131\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/advocatenkantoortigris.nl\/tr\/#website\",\"url\":\"https:\/\/advocatenkantoortigris.nl\/tr\/\",\"name\":\"Tigris\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/advocatenkantoortigris.nl\/tr\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"tr\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\u015eik\u00e2yet program\u0131 - Tigris","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/","og_locale":"tr_TR","og_type":"article","og_title":"\u015eik\u00e2yet program\u0131 - Tigris","og_description":"Ofis \u015fikayet program\u0131Bu \u00f6rnek ofis \u015fikayet plan\u0131, Avukatl\u0131k Mesle\u011fi Y\u00f6netmeli\u011fi'nin 6.28. maddesinde d\u00fczenlenmi\u015ftir. MADDE 1: TANIMLAR Bu ofis \u015fikayet plan\u0131nda a\u015fa\u011f\u0131daki tan\u0131mlar ge\u00e7erli olacakt\u0131r: \u015e\u0130KAYETM\u00fcvekkil taraf\u0131ndan veya onun ad\u0131na avukata veya onun sorumlulu\u011fu alt\u0131nda \u00e7al\u0131\u015fan ki\u015filere kar\u015f\u0131, bir hizmet s\u00f6zle\u015fmesinin akdi ve icras\u0131, verilen hizmetlerin kalitesi veya \u00fccretin miktar\u0131 ile ilgili olarak, Avukatl\u0131k Kanununun 4. paragraf\u0131nda belirtilen bir \u015fikayet niteli\u011finde olmayan herhangi bir memnuniyetsizli\u011fin yaz\u0131l\u0131 olarak ifade edilmesi; \u015eik\u00e2yet\u00e7i\u015eik\u00e2yetini bildiren m\u00fc\u015fteri veya temsilcisi; \u015fi\u0307kayet g\u00f6revli\u0307si\u0307: \u015fikayeti ele almaktan sorumlu avukat; MADDE 2: UYGULAMA KAPSAMI Bu ofis \u015fikayet prosed\u00fcr\u00fc, Tigris Hukuk B\u00fcrosu ile m\u00fcvekkil aras\u0131ndaki her t\u00fcrl\u00fc s\u00f6zle\u015fme i\u00e7in ge\u00e7erlidir. 2. Avukat D. Aygur, \u015fikayetlerin ofis \u015fikayet prosed\u00fcr\u00fcne uygun olarak ele al\u0131nmas\u0131n\u0131 sa\u011flayacakt\u0131r. MADDE 3: AMA\u00c7LAR Bu ofis \u015fikayet program\u0131n\u0131n amac\u0131 M\u00fc\u015fteri \u015fikayetlerinin makul bir s\u00fcre i\u00e7inde yap\u0131c\u0131 bir \u015fekilde ele al\u0131nmas\u0131 i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131; M\u00fc\u015fteri \u015fikayetlerinin nedenlerini belirlemek i\u00e7in bir prosed\u00fcr olu\u015fturulmas\u0131; \u015eikayetlerin uygun \u015fekilde ele al\u0131nmas\u0131 yoluyla mevcut ili\u015fkilerin s\u00fcrd\u00fcr\u00fclmesi ve geli\u015ftirilmesi; personeli \u015fikayetlere m\u00fc\u015fteri merkezli yan\u0131t verme konusunda e\u011fitmek; \u015eikayetlerin ele al\u0131nmas\u0131 ve \u015fikayet analizi yoluyla hizmet kalitesinin art\u0131r\u0131lmas\u0131. MADDE 4: HI\u0307ZMETE BA\u015eLAMA BI\u0307LGI\u0307LERI\u0307 Bu ofis \u015fikayet plan\u0131 kamuya a\u00e7\u0131klanm\u0131\u015ft\u0131r. Avukat, i\u015f akdini imzalamadan \u00f6nce m\u00fcvekkilini, firman\u0131n bir ofis \u015fikayet prosed\u00fcr\u00fc oldu\u011fu ve bunun verilen hizmetler i\u00e7in [&hellip;]","og_url":"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/","og_site_name":"Tigris","article_modified_time":"2024-09-24T14:54:06+00:00","twitter_card":"summary_large_image","twitter_misc":{"Tahmini okuma s\u00fcresi":"5 dakika"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/","url":"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/","name":"\u015eik\u00e2yet program\u0131 - Tigris","isPartOf":{"@id":"https:\/\/advocatenkantoortigris.nl\/tr\/#website"},"datePublished":"2024-09-24T13:11:23+00:00","dateModified":"2024-09-24T14:54:06+00:00","breadcrumb":{"@id":"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/#breadcrumb"},"inLanguage":"tr","potentialAction":[{"@type":"ReadAction","target":["https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/advocatenkantoortigris.nl\/tr\/sikayet-programi\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/advocatenkantoortigris.nl\/tr\/"},{"@type":"ListItem","position":2,"name":"\u015eik\u00e2yet program\u0131"}]},{"@type":"WebSite","@id":"https:\/\/advocatenkantoortigris.nl\/tr\/#website","url":"https:\/\/advocatenkantoortigris.nl\/tr\/","name":"Tigris","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/advocatenkantoortigris.nl\/tr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"tr"}]}},"_links":{"self":[{"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/pages\/265","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/comments?post=265"}],"version-history":[{"count":2,"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/pages\/265\/revisions"}],"predecessor-version":[{"id":267,"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/pages\/265\/revisions\/267"}],"wp:attachment":[{"href":"https:\/\/advocatenkantoortigris.nl\/tr\/wp-json\/wp\/v2\/media?parent=265"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}